BEST PRACTICES CHECKLIST

ENVIRONMENTAL HEALTH, SAFETY, LIABILITY & RISK MANAGEMENT:
☐ Verify insurance liability coverage to include specific ‘snow rider’/endorsement
☐ Documented site engineering plan to verify areas to properly locate and stack snow to prevent
melt/refreeze areas and line-of-site issues
☐ Documented safety program and policies including incident reporting process, on-going education, training
and implementation (i.e. tailgate talks, perimeter inspections, safety equipment and PPE)
☐ Parking lots and sidewalk clearing process includes ADA compliance guidelines
☐ Awareness of salt’s impact on fresh water resources related to proper application rates and storage
ESTIMATING, PLANNING & COST EFFECTIVENESS:
☐ Documented snow site engineering plan to verify client and site expectations for proper planning of
equipment and capacity utilization (i.e. aerial maps with zone assignments & priority area designations)
☐ Utilizes a verifiable estimating system/tool to verify capacity related to size of site (e.g., sq. ft.)
☐ Capacity planning based on estimating system guidelines and cycle time expectations
EXECUTION & RESPONSIVENESS:
☐ Documented snow site engineering plan to verify proper resource capacity has been dedicated related to
cycle-time expectations and to identify priority areas to be serviced first
☐ Documented snow response planning process for variability of storm scenarios
☐ Minimum required ice control product in inventory at all times necessary for 2-weeks’ worth of average
storm activity (average 2-5 storms dependent on geographic market) including product variety for variable
temperature requirements (NaCL, MgCL, CaCL)
☐ Planned reserve equipment & labor capacity
QUALITY OF SERVICE:
☐ Documented snow site engineering plan to verify priority areas & zones (e.g., handicap zones, fire exits
& hydrants, drains, etc.) and areas for snow to be relocated to ensure proper drainage, line of site, etc.
☐ Utilizes a site inspection process
☐ Consistent manager assigned to manage quality expectations
COMMUNICATION, DOCUMENTATION & VERIFICATION:
☐ Documented verification process (e.g., site visit/work completion logs)
☐ Technology enabled (e.g., electronic reporting systems)
☐ Utilizes communication system (e.g., phone tree, electronic notification, centralized call center or contact)
☐ Documented organizational communication process flow (e.g., Plan >Do>Verify>Re-Do>Invoice)
CERTIFICATION / STANDARDS & EDUCATION:
☐ Certified Snow Professional (CSP™) on staff
☐ Advanced Snow Manager (ASM™) on staff
☐ Attends continuing education seminars, webinars, trade shows, etc.
EXPERTISE & PROFESSIONALISM:
☐ Manager/Foreman assigned to manage site(s) has 5 years or more field experience
☐ Staff assigned to perform work on the site(s) has 2 years or more field experience
☐ Documented organizational and accountability structure for the company and site(s)
☐ Company/management is an active member of SIMA

Best Practices Checklist for Snow & Ice Mgmt